Privacy Policy

1. Data we collect

We may collect the following data when providing services and through our website:

• Contact and demo form details: full name, hotel/property name, email, phone, city, room count and your message.
• Service usage data: hotel configuration, created content and guest request records.
• Technical data: IP address, browser type, usage logs and data collected through cookies.
• Billing information: payments are taken through the secure infrastructure of our payment service provider iyzico. Sensitive card information such as card number, expiry date and CVV is processed by iyzico; ROVIA does not see or store it on its servers.

2. Purposes of processing

We process your data only for specific and legitimate purposes:

• Responding to requests and communicating with you.
• Setting up, providing and maintaining the service.
• Managing billing and payments.
• Meeting legal obligations.
• Measuring and improving service quality.

3. Legal basis

We process data for the performance of a contract we have or will enter into with you, legal obligations, our legitimate interests and, when required, your explicit consent.

4. Sharing data

We do not sell personal data to third parties. We share it only where necessary to provide the service:

• With service providers such as hosting, infrastructure and email providers.
• With our payment service provider iyzico to securely process payments.
• With authorised public institutions where legally required.

5. Retention

We retain personal data for as long as required by the processing purposes and applicable legislation. At the end of this period, data is deleted, destroyed or anonymised.

6. Data security

We take reasonable technical and organisational measures to protect data against unauthorised access, loss and misuse. Only authorised users of the relevant hotel can access service content and requests.

7. Your rights

Under applicable legislation, you may access your data, request correction or deletion, object to processing and request transfer of your data.

To exercise these rights, write to support@roviaqr.com. See the KVKK Privacy Notice for details of rights under KVKK.

8. Cookies

Our website uses cookies. Please see our Cookie Policy for details.

9. Changes and contact

We may update this policy from time to time. The current version is always published on this page.

Questions: hello@roviaqr.com